privacy

WHAT DO WE DO WITH YOUR INFORMATION?

WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS. WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM. EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES.

DISCLOSURE

WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.

THIRD-PARTY SERVICES

IN GENERAL, THE THIRD-PARTY PROVIDERS USED BY US WILL ONLY COLLECT, USE AND DISCLOSE YOUR INFORMATION TO THE EXTENT NECESSARY TO ALLOW THEM TO PERFORM THE SERVICES THEY PROVIDE TO US. HOWEVER, CERTAIN THIRD-PARTY SERVICE PROVIDERS, SUCH AS PAYMENT GATEWAYS AND OTHER PAYMENT TRANSACTION PROCESSORS, HAVE THEIR OWN PRIVACY POLICIES IN RESPECT TO THE INFORMATION WE ARE REQUIRED TO PROVIDE TO THEM FOR YOUR PURCHASE-RELATED TRANSACTIONS. FOR THESE PROVIDERS, WE RECOMMEND THAT YOU READ THEIR PRIVACY POLICIES SO YOU CAN UNDERSTAND THE MANNER IN WHICH YOUR PERSONAL INFORMATION WILL BE HANDLED BY THESE PROVIDERS. IN PARTICULAR, REMEMBER THAT CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED. AS AN EXAMPLE, IF YOU ARE LOCATED IN CANADA AND YOUR TRANSACTION IS PROCESSED BY A PAYMENT GATEWAY LOCATED IN THE UNITED STATES, THEN YOUR PERSONAL INFORMATION USED IN COMPLETING THAT TRANSACTION MAY BE SUBJECT TO DISCLOSURE UNDER UNITED STATES LEGISLATION, INCLUDING THE PATRIOT ACT. ONCE YOU LEAVE OUR STORE’S WEBSITE OR ARE REDIRECTED TO A THIRD-PARTY WEBSITE OR APPLICATION, YOU ARE NO LONGER GOVERNED BY THIS PRIVACY POLICY OR OUR WEBSITE’S TERMS OF SERVICE.

LINKS:

WHEN YOU CLICK ON LINKS ON OUR STORE, THEY MAY DIRECT YOU AWAY FROM OUR SITE. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS. GOOGLE ANALYTICS: OUR STORE USES GOOGLE ANALYTICS TO HELP US LEARN ABOUT WHO VISITS OUR SITE AND WHAT PAGES ARE BEING LOOKED AT.

SECURITY

TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED. IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.

COOKIES

WE USE COOKIES WHEN ANYONE BROWSES OUR WEBSITE. PLEASE REFER TO OUR SECTION ON COOKIES FOR A FULL EXPLANATION AS TO HOW THEY WORK AND HOW WE USE THEM AT C.R.E.A.M.

CHANGES TO THIS PRIVACY POLICY

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT. IF OUR STORE IS ACQUIRED OR MERGED WITH ANOTHER COMPANY, YOUR INFORMATION MAY BE TRANSFERRED TO THE NEW OWNERS SO THAT WE MAY CONTINUE TO SELL PRODUCTS TO YOU.

DELIVERY

PURCHASED PRODUCTS WILL BE DISPATCHED WITHIN 5 WORKING DAYS STARTING ON THE DATE OF THE ORDER, HOWEVER, WE TRY OUR BEST TO DISPATCH THE PURCHASED PRODUCTS WITHIN 2 TO 3 WORKING DAYS STARTING ON THE DATE OF THE ORDER. PLEASE ALLOW UP TO 2 WEEKS FOR DELIVERY TO ARRIVE OUTSIDE OF EUROPE, 7 WORKING DAYS WITHIN EUROPE AND 3 WORKING DAYS WITHIN THE NETHERLANDS. IF YOU STILL HAVE NOT RECEIVED YOUR PURCHASED PRODUCTS AFTER 3 WEEKS, PLEASE NOTIFY US VIA EMAIL AT INFO@CREAM-COLLECTIVE.EU. YOU BEAR ANY AND ALL DUTIES AND CUSTOMS COSTS FOR ORDERS SHIPPING OUTSIDE OF THE NETHERLANDS AND EUROPE. C.R.E.A.M. IS NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS. ALL SHIPMENTS WITHIN THE NETHERLANDS ARE SENT WITH A DELIVERY CONFIRMATION AND YOU ASSUME ALL RESPONSIBILITIES OF LOST ITEMS.

RETURN POLICY

OUR RETURN POLICY ENTITLES YOU TO RETURN THE PRODUCT(S) FOR ANY REASON WITHIN 30 WORKING DAYS STARTING ON THE DATE YOU RECEIVED THE PRODUCT(S) IN CONFORMITY WITH OUR RETURN POLICY. FOR ORDERS PLACED DURING AN ONLINE SALE, THE RETURN PERIOD IS 14 WORKING DAYS STARTING ON THE DATE YOU RECEIVED THE PRODUCT(S).

YOU CAN OPEN THE PACKAGE AND CHECK THE CONTENTS. HOWEVER, THE PRODUCTS CAN ONLY BE RETURNED WHEN THEY ARE COMPLETELY UNUSED, UNWASHED OR ALTERED AND SENT IN THE ORIGINAL PACKAGING, WITH ORIGINAL LABELS AND DOUBLE BOXED. TO RETURN THE PRODUCT(S) FILL IN THE RETURN FORM, ADD IT TO THE RETURN BOX AND ATTACH THE RETURN STICKER TO THE RETURN BOX. SEE OUR FAQ PAGE FOR MORE INFORMATION ABOUT OUR RETURN POLICY.

C.R.E.A.M. SHALL NOT BEAR THE COSTS OF RETURNING THE PRODUCT(S) UNLESS OTHERWISE INDICATED BY C.R.E.A.M.'S CUSTOMER SERVICE.

WE ONLY ACCEPT RETURNS OF PRODUCT(S) PURCHASED FROM THIS WEBSITE ONLY.

IF YOU ARE RETURNING PRODUCT(S) YOU MAY NO LONGER QUALIFY FOR ANY DISCOUNT OR SPECIAL OFFER ASSOCIATED WITH YOUR ORDER. IF YOU RECEIVED ANY PRODUCT(S) FOR FREE WITH YOUR ORDER, YOU MUST RETURN ALL THE FREE PRODUCT(S) TOGETHER WITH THE PRODUCT(S) YOU ARE RETURNING TO RECEIVE FULL RETURN CREDIT.